About E-ZPass FAQs
What payment methods are available for E-ZPass accounts?
- Automatic payment from bank account.
An initial payment of $35 per transponder plus a $3 annual fee is required to open your account. (Please include a voided check along with your payment.) This option authorizes the PA Turnpike to initiate debit entries from your bank account for a minimum of $35 per transponder. This replenishment takes place whenever your account balance reaches a cumulative value of $10 or less per transponder. ($10 x # of Transponders). NO DEPOSIT IS REQUIRED.
The replenishment amount will be increased if an account replenishes more than 3 times a month. THIS OPTION IS NOT AVAILABLE IF YOU APPLY ONLINE.
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Automatic payment fromCredit, Debit or Check Card
An initial payment of $35 per transponder plus a $3 annual fee is required to open your account. This option authorizes the PA Turnpike to charge the credit card listed on your account a minimum of $35 per transponder when your account balance reaches a cumulative value of $10 or less per transponder. ($10 x # of Transponders).
NO DEPOSIT IS REQUIRED.
The replenishment amount will be increased if an account replenishes more than 2 times a month. THIS OPTION IS REQUIRED FOR E-ZPASS PLUS.
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Manual payment (Personal Check or Cash)
This option requires a $10 deposit for each transponder. (Make checks payable to the PA Turnpike Commission). An initial payment of $35 per transponder plus a $3 annual fee is required to open your account. This option requires you to replenish your account balance when it reaches a cumulative value of $15 or less per transponder ($15 x # of Transponders). To replenish your account, send a check to or pay cash at the PA Turnpike E-ZPass Customer Service Center. You may also replenish your account by Credit Card. Be aware that there is no billing process. Please allow 5 days for mail delivery and posting to your account. The minimum amount required to establish a manual account is $48 ($10 for a transponder deposit, $35 for tolls, and $3 for an annual fee) for each transponder added to the account.
Where can I use E-ZPass?
The current list of locations where E-ZPass is accepted can be found at https://www.e-zpassiag.com/about-e-zpass/where-can-i-use-it.
E-ZPass Account FAQs
Where can I purchase E-ZPass?
E-ZPass is available at the PA Turnpike E-ZPass Customer Service Center located at 300 East Park Drive, Harrisburg, PA 17111, the PA Turnpike Central Administration Building in Middletown and select retail locations.
For current locations that distribute E-ZPass, visit our website at www.paturnpike.com or call 1.877.PENNPASS (877.736.6727).
Please note that customers who would like to add transponders to existing PA Turnpike E-ZPass accounts can do so by visiting our website at www.paturnpike.com, using our mobile app, PA Toll Pay, or by calling the E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727). You can also purchase an E-ZPass Go Pak from one of our retailers. Instructions for adding it to your existing PA Turnpike E-ZPass account are included.
Can I purchase E-ZPass as a gift?
Yes. The PA Turnpike Commission offers E-ZPass Gift Certificates as a convenient way of gift giving. E-ZPass gift certificates may be used to open a new E-ZPass account with the PA Turnpike Commission or to add funds to the prepaid balance of an existing PA Turnpike E-ZPass account. Gift certificates must be redeemed by the PA Turnpike E-ZPass Customer Service Center.
E-ZPass Gift Certificates can be purchased in amounts starting at $38 (the minimum required to open a new account) to a maximum of $100.
Visit the PA Turnpike E-ZPass Customer Service Center at 300 East Park Drive, Harrisburg, PA 17111 or call 1.877.PENNPASS (877.736.6727) to purchase E-ZPass Gift Certificates.
What is E-ZPass Plus?
E-ZPass Plus is a benefit for E-ZPass customers that allows them to use their transponder to pay for charges at participating facilities displaying the E-ZPass Plus logo. There is no additional charge for the E-ZPass Plus program. You only pay the charges when they occur. Charges less than $20 are deducted from your prepaid E-ZPass account. Charges of $20 or more are charged directly to the credit card used to replenish your E-ZPass account. All E-ZPass Plus transactions are recorded on your statement.
All accounts with a prepaid balance and a valid credit card for primary replenishment are automatically enrolled in E-ZPass Plus. If you decide not to participate in the E-ZPass Plus program, you can make that change by either accessing your account online at www.paturnpike.com, through our mobile app, PA Toll Pay, or by contacting the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727).
The E-ZPass Plus program is not available for E-ZPass customers who replenish via ACH or Manual. Auto replenishment using a credit card is required to participate. If you have chosen ACH or Manual as your primary form of replenishment and would like to participate in E-ZPass Plus, update your replenishment method online at www.paturnpike.com, through our mobile app, PA Toll Pay or by contacting the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727).
By participating in the E-ZPass Plus program, you consent to the release of your name and address to E-ZPass Plus facility operators.
Where is E-ZPass Plus Available?
E-ZPass Plus is currently available at the following sites:
- Albany International Airport, Albany, NY
- JFK International Airport, New York, NY
- LaGuardia International Airport, New York, NY
- Newark Liberty International Airport, Newark, NJ
- New York Ave. Parking Garage, Atlantic City, NJ
- Atlantic City International Airport, Atlantic City, NJ
- Great New York State Fair, Syracuse, NY ( Seasonal )
View a complete list of participating facilities online at www.paturnpike.com.
Where Can I Use E-ZPass on the PA Turnpike?
E-ZPass is accepted at all locations along our roadway.
What if I forget my username and/or password to access my E-ZPass account online?
You can visit www.paturnpike.com and choose the option to login to your E-ZPass account. Select “Login Problems” and answer the questions to receive a temporary password. You can also call the PA Turnpike E-ZPass Customer Service Center during normal business hours (Monday-Friday, 8:00 am until 6:00 pm) at 1.877.PENNPASS (877.736.6727). The PA Turnpike Commission also suggests you download our mobile app, PA Toll Pay. For your protection, you will be required to verify account information to obtain your pin.
Who can access my account?
The PA Turnpike Commission’s E-ZPass Customer Service Center can only disclose or release account information to those individuals listed on the account or authorized by the account holder.
To add contacts to your PA Turnpike E-ZPass account, access your account online or via our mobile app, PA Toll Pay. You can also complete an authorization form and mail it to 300 East Park Drive, Harrisburg, Pa 17111 or fax to the E-ZPass Customer Service Center at 717.565.4311. To obtain an authorization form, visit our website at www.paturnpike.com or contact the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727).
What should I do if I get a new vehicle and/or license plate?
Access your account online at www.paturnpike.com or via our mobile app, PA Toll Pay. You can also call the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727).
How do I change my address or email?
Access your account online at www.paturnpike.com or via our mobile app, PA Toll Pay. You can also call the E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727) to update your contact information. When updating your email information, follow the instructions provided including the verification process.
How do I close my account?
To close your account, return your transponder along with a letter indicating you would like to close your account to the PA Turnpike E-ZPass Customer Service Center, 300 East Park Drive, Harrisburg, PA 17111. When returning your E ZPass transponder, we strongly recommend using a shipping method that can provide proof of receipt. To prevent your transponder from being read during delivery, we also suggest you enclose the transponder in the original silver packaging that was provided with your transponder or wrap the transponder in aluminum foil.
To avoid any collection activity, please include payment if you have a negative account balance. If you have an available account balance, remaining funds will be returned using e original method of payment, when possible, within 30 days.
How can I get a monthly statement?
Monthly statements are available online at www.paturnpike.com at no cost. Printed monthly statements mailed to customers are available at a cost of $4 per month for every three transponders. Statements requested via the phone are also subject to the $4 monthly fee.
What if my account balance reaches zero?
If your E-ZPass account does not have sufficient funds to pay for your travel, the PA Turnpike will mail you a TOLL BY PLATE invoice.
What if I want to change my payment method or the number of vehicles on my plan?
Access your account online at www.paturnpike.com, via our mobile app, PA Toll Pay, or call the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727) to make changes.
What if I lose the credit card that funds my E-ZPass account?
You can access your account online at www.paturnpike.com, via our mobile app, PA Toll Pay, or call the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727) to update the credit card. The PA Turnpike Commission also recommends notifying your credit card company.
What if I am issued a new credit card?
Access your account online at www.paturnpike.com, via our mobile app, PA Toll Pay, or call the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727) to update your credit card information.
E-ZPass Transponder FAQs
Can I have more than one transponder on my account?
Yes. The cost to add a transponder is $38. The PA Turnpike Commission does not permit you to have more transponders than vehicles on your account. Your replenishment amount will be based on the number of transponders and usage.
What if my transponder is lost or stolen?
Report it immediately by accessing your account online at www.paturnpike.com using our mobile app, PA Toll Pay. You can also call the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727). Under the PA Turnpike E-ZPass account agreement, you will not be responsible for any charges incurred after you report a lost or stolen transponder. You will be responsible for any charges that took place prior to reporting the transponder as lost or stolen and required to pay a Lost/Stolen fee. If you find your transponder, do not use it until contact has been made with the PA Turnpike E-ZPass Customer Service Center.
E-ZPass Invoicing FAQs
I am an E-ZPass customer. Why did I receive a TOLL BY PLATE invoice?
E-ZPass Customers receive PA Turnpike TOLL BY PLATE invoices due to any one of the following conditions:
- E-ZPass transponder is not in the vehicle and the license plate of the vehicle was not listed on the E-ZPass account
- E-ZPass transponder improperly mounted
- E-ZPass account is not in good standing (no funds available for tolls)
- E-ZPass transponder that has been reported lost or stolen being used
- E-ZPass transponder is not working, may need to be replaced
What is the TOLL BY PLATE system?
TOLL BY PLATE (TBP) is an All-Electronic Tolling method that uses cameras to take images of all vehicles traveling on the PA Turnpike without a valid E-ZPass transponder. The registered owner of the vehicle is mailed an invoice for the toll charge(s). If you are an E-ZPass customer who receives a TBP invoice, it means your account needs attention. E-ZPass account information may be updated online at www.paturnpike.com, using the mobile app, PA Toll Pay, or by calling the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727).
I noticed a charge on my account statement called a V-toll. What does it mean?
It means that your transponder was not read for your travel, but our image processing system identified you as an E-ZPass customer in good standing. You were either identified by matching the license plate of the vehicle being driven to a plate listed on your E-ZPass account or by matching the registration information of this vehicle to the name and address on your account. If we cannot determine your actual travel, the PA Turnpike, assesses a flat toll rate of $10 (class 1 or 2), called a V-toll charge. If you received a V-toll charge, verify your transponder is properly mounted. (Refer to the mounting instructions on pages 4 and 5 or the alternate instructions sent to you in your welcome packet). If you have further questions, please contact the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727).
I noticed a $10 charge on my account, but it doesn’t mention a V-toll. What happened?
This charge indicates that your transponder was read at exit, but not at entry (referred to as an orphan exit). The system cannot determine the actual toll for your travel, so you were charged a flat toll rate of $10.00. If your vehicle was a Class 3 or higher (not a passenger car), you were charged a maximum toll based on the distance between your point of exit and the farthest entry point on the Turnpike. Verify your transponder is properly mounted. (Refer to the mounting instructions on pages 4 and 5 or the alternate instructions sent to you in your welcome packet). If you have further questions, contact the PA Turnpike E-ZPass Customer Service Center at 1.877.PENNPASS (877.736.6727).
How can I dispute a toll that has been charged to my E-ZPass account?
To dispute a toll, complete Form 33-11B, include all requested documentation (available online at www.paturnpike.com) and forward it to the PA Turnpike E-ZPass Customer Service Center at 300 East Park Drive, Harrisburg, PA 17111. 33-11B forms submitted without the proper documentation will not be processed. PA Turnpike customers can also dispute tolls online at www.paturnpike.com or by using our mobile app, PA Toll Pay. Toll disputes must be submitted within 45 days of the transaction date. If your dispute(s) are approved, your E-ZPass will be electronically credited.
E-ZPass Miscellaneous FAQs
I sometimes pull a camper or trailer with my vehicle.
Yes. On the PA Turnpike, if the weight of the camper or trailer pushes you into a higher class of vehicle, the higher toll will be charged to your account. If you are traveling on other E-ZPass agency toll roads or bridges, please contact the appropriate agency for further information.
Can I use my transponder in my RV?
If you have an RV, with a gross vehicle weight over 15,000 pounds, you will need to open a commercial account.
If you have an RV that has a gross vehicle weight of 15,000 pounds or less, you may add it to your personal E-ZPass account. Be prepared with your weight, tires and axles when calling to add an RV to your account. You may be required to have a separate transponder programmed for the specific weight class of the RV.
