PA Turnpike Enlists Customers to Help Drive Agency Forward
Commission seeks 4,000 motorists for Turnpike Traveler Advisory Panel.
| HARRISBURG, PA (Jan. 23, 2014) — The Pennsylvania Turnpike Commission (PTC) is recruiting 4,000 customers to serve as volunteers for the Turnpike Traveler Advisory Panel, a new and innovative way to enable Turnpike users to provide direct feedback on any number of issues from road quality to overall satisfaction and future initiatives that impact motorists.
The Traveler Advisory Panel research community will be made up of both commercial and passenger customers reflecting the Commission's customer base across the 550-plus mile system. Participants will contribute to research studies throughout and earn rewards for their time and effort. To learn more about joining, please visit www.paturnpike.com/TurnpikeTAP.
"The results of this research will be an integral part of our strategic-planning process," said Turnpike CEO Mark Compton. "We need to make sure our customers know that they have a voice here as we move ahead."
Compton noted that the PTC is in the midst of the largest Capital rebuilding plan in its history and continues adding capacity, including the I-95 Interchange Project, which will directly connect the PA Turnpike and Interstate 95 and complete the last missing piece of this Maine-to-Florida artery. In addition, technology continues to impact the way the PTC operates and customers' driving habits.
"We have an obligation to listen to our customers and do everything we can to provide accurate, timely information on some of these major changes that will affect the way they travel," Compton said. "Whether it is the quality of the road service or concerns about safety or toll rates, we need to continue to keep the lines of communication open and provide customers with new ways to tell us what they think."
Participants will include a cross-section of Turnpike customers, including:
• E-ZPass users and motorists who prefer to pay cash;
The Commission has already benefitted from online surveys of customers. As part of the All-Electronic Tolling (or AET) conversion project, the Commission launched an online survey in 2011 to gather feedback from customers who have yet to enroll in E-ZPass.
"More than 10,000 customers took the time to fill out this online survey. Their responses helped the Commission gain a better sense of how we can more effectively share information and address concerns about E-ZPass and AET," Compton said. "Today, E-ZPass usage is at an all-time high."
To learn more about the Traveler Advisory Panel please go to www.paturnpike.com/TurnpikeTAP.